Installing Polar software – versions 15.10 and later
Application Note AP618
Installing Polar software v15.10 and later
Versions 15.10 and later versions of Polar software are based on FlexNet Publisher v184.108.40.206. Please read these notes carefully prior to installing or upgrading from earlier versions.
Upgrading floating license installations from FlexNet Publisher v10.8.7 to v220.127.116.11
For floating license installations Flexera recommends the server side is at the same version (or higher) than the clients. So existing users moving client side to 2016 versions of Speedstack and Si8000m / Si9000e / CGen also need to upgrade the server side to FlexNet Publisher v18.104.22.168
Choosing a log file location
A standard Polar server side installation for a floating license application will create a folder on the server:
This folder will, by default, contain the license manager, lmgrd.exe, the license file and the debug log file.
On the latest versions of FlexNet Publisher the service account is used for security purposes, so if you perform a standard server side installation using the Program Files folder there may be restrictions on writing to the log file. If the server will not start using the default path settings try relocating the log file to a public folder – or create a folder with appropriate read/write access outside the Program Files folder structure (e.g. C:\Logfiles).
Setting FLEXLM_TIMEOUT for slow or remote network connections
If the license server is accessed over a slow connection or from a remote location it may be necessary to set each client's FLEXLM_TIMEOUT environmental variable to allow sufficient time for the client machine to contact the server. By default, software based on FlexNet Publisher v11.13.1.x times out in 0.1 seconds (100000 microseconds) – set the FLEXLM_TIMEOUT environmental variable (in microseconds) to a value of 3000000. If necessary, increase the timeout value in increments of 1000000 until a license is obtained (acceptable values range from 0 – 2,147,483,647 microseconds.)
Upgrading license files for FlexNet Publisher v22.214.171.124
Version 126.96.36.199 applies more stringent filtering than earlier versions to ethernet addresses that could be removable, such as virtual device addresses, Bluetooth addresses and wireless USB dongles. Version 188.8.131.52 of LMTOOLS utility may well therefore report fewer available ethernet addresses than earlier versions (see the LMTOOLS sample System Settings screen below.)
If you are upgrading from an earlier version of Polar software it may be necessary to request an updated license file if the addresses referenced by a license file are no longer seen by the license manager. If you have either node-locked or 5/1 licenses you may therefore need to resubmit your HOSTID information for Polarcare to generate a new license in order for your 15:10 license to reactivate.
Installing Polar node locked software
For node locked versions of Polar software see Application Note AP607
Installing hardware key drivers
Installing Polar floating 1/5 licensed software
For floating versions of Polar software see Application Note AP606