Support tickets:

Please refer to our Installation and Licensing page for any queries to check for any common issues under investigation or resolved please check the status page..

If you are unable to answer your technical query or installation question or have an error message that you cannot resolve through these pages, please download and fill in as much of this form as possible – complete with a short description of when the error or question arises. Please send the completed form to polarcare@polarinstruments.com with your Polarcare contract number in the subject line and we will endeavour to respond within 24 business hours of receiving your support ticket request.

PC hardware/software requirements

PC hardware, operating system and software requirements for installing Polar products are detailed in Application Note AP605.

Obtaining the latest versions of Polar software

To obtain links and licensing for the latest versions of Polar software please contact Polarcare with your request – please remember to state your active Polarcare contract number in the email message subject line – and you will receive links within 1 working day.

The latest versions of Polar software are listed in Application Note AP608.

Important note: Some software may require hardware upgrade or system recalibration. If in any doubt please contact Polar before downloading.

Please click the following link to request software:

polarcare@polarinstruments.com

Replacement manuals are available from Polar by contacting us using the link below.

Note: Please have your PolarCare maintenance contract number available. If you do not have a PolarCare contract there is an admin fee of GBP 50 for electronic copies of operator manuals and GBP 495 for service manuals.

Please help us provide you with the correct information by emailing us the following:

Contact details

Your name:
Your email address:
Your telephone number:

Hardware products:

Serial number:
PC Operating System:
Software version number (if known):

Software products:

Product:
Version number:
PolarCare contract number (if known)

We will endeavour to contact you within 1 working day with the information you require.

polarcare@polarinstruments.com

Polar accessories and spares

Polar Instruments maintains accessories and spare parts (where available):

Controlled impedance system parts

Manufacturing test/PCB service/Repair

Polar products out of warranty

Polar Instruments offers limited support for products after their period of warranty:

Products out of warranty